As a creator on My.club, it's important to verify your identity to confirm that you are a real creator. Face verification is one of the ways to pass this verification process. However, sometimes you may face issues with the face verification process. In this article, we'll discuss some common reasons why face verification may not work on the PWA version of My.club and provide some troubleshooting steps.
1. Check the lighting
The first thing to check is the lighting. Insufficient lighting can cause the camera to have difficulty detecting the face. Ensure that there is enough lighting in the room or area where the face verification is being done. If possible, try to position yourself in an area with natural light or add additional light sources to improve visibility.
2. Clean the camera lens
The second thing to check is the camera lens. A dirty lens can cause the camera to have difficulty detecting the face. Make sure that the camera lens is clean and free of any smudges or debris. Use a soft, lint-free cloth to gently wipe the lens clean.
3. Check the camera angle
The third thing to check is the camera angle. Sometimes, the camera angle may not be ideal for face verification. Verify that the camera is positioned correctly, and the user's face is fully visible to the camera. Adjust the angle or position of the camera if necessary.
5. Restart the application (PWA / browser)
The fourth thing to try is to restart the PWA application. A simple restart can sometimes fix any software or hardware issues that may be causing the problem. Close the PWA application and open it again. Attempt the face verification process again.
6. Enable camera access
Make sure that you have given the PWA application access to your device's camera. Without camera access, the face verification process will not work. Check your device's settings to ensure that the PWA application has been granted camera access.
7. Ensure privacy settings are not blocking the camera
In addition to enabling camera access, make sure that your device's privacy settings are not blocking the camera. Some devices may have privacy settings that can prevent certain applications from accessing the camera. Check your device's settings to ensure that the PWA application is allowed to access the camera.
8.Use a different device
If the issue persists, try using a different device to complete the face verification process. Sometimes, the camera on your device may not be compatible with the face verification software. Using a different device can help you determine if this is the case.
9. Contact customer support
If none of the above steps work, it's time to contact customer support for assistance. They can help troubleshoot and identify the problem. Be prepared to provide information about the device and software being used, as well as any error messages or codes that were received.
In conclusion, face verification is an important process on My.club to confirm the identity of creators. However, sometimes the process may not work as expected. By following the troubleshooting steps outlined above, you should be able to resolve most issues. Remember to always ensure proper lighting, clean the camera lens, check the camera angle, and restart the PWA application if needed. If the issue persists, don't hesitate to contact customer support for assistance.